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A Flight Instructor conducts training classes, assists customers during their flights, and enthusiastically promotes the sport of body flight. The main job of a Flight Instructor is to ensure each customer receives a safe and enjoyable iFly experience. Day to day responsibilities will include, but are not limited to: ensuring customer’s safety while flying, providing excellent customer service, coaching, controlling the wind-tunnel, sales and cleaning the facility.
DUTIES AND RESPONSIBILITIES:
Meeting and greeting customers
Training and teaching classes
Gearing up and de-gearing customers
Flying customers in the wind-tunnel while ensuring their safety
Coaching novice and advanced flyers
Controlling the wind-speed of the wind-tunnel
Selling iFLY products and services
ADDITIONAL CUSTOMER SERVICE DUTIES MAY INCLUDE:
Checking in guests
Answering phone calls
Ability to work with children, adults, seniors, beginners and experts
Customer service experience
Good listening & coaching skills
Friendly, upbeat, compassionate, personable
Strong team player
Safety aware and responsible
Stamina & strength (have the ability to catch or correct movements of a person of up to 250 lbs in the wind-tunnel)
Able to follow routine and procedure
Demonstrated commitment and dedication
Must be self-starter, detail-orientated and able to organize and prioritize. Tact, discretion, and good judgment are required to maintain positive relationships with co-workers and customers
Excellent oral and written communication skills are required. Needs initiative, detail-orientation and an ability to organize and prioritize
Basic computer skills are a must.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.